Online returns must be requested within 14 days of shipment date and items must be received for return within 21 days of shipment date. Items received after 21 days or with the security tag missing or removed cannot be returned. Those items are eligible for consignment or will be returned to the client. Click here to learn more about consigning your items with From Runway With Love.

To request an online return:

  1. Email your return request to within 14 days of receipt of order.
  2. You will receive a return request confirmation email with a summary of your request, and instructions for sending your return. Once you receive your confirmation email, please follow the instructions provided to complete your return.


Swimwear, luggage, and items sold at 40% or more off the list price, are FINAL SALE, and cannot be returned.

All items that cannot be returned can be consigned. Click here to learn more about consigning your items with From Runway With Love.

We recognize that returns are important to our clients. However, where we determine in our sole discretion that a client is returning an unreasonable number of purchases, we may restrict or refuse that client’s access to From Runway With Love.


Payment Method

Refund Method

Refund Time (Once Item is Received and Refund Is Processed)

Credit Card

Credit Card

3–5 business days

From Runway With Love Gift Card

Site Credit

Same day

Site Credit

Site Credit

Same day

Credit Card & Site Credit

Credit Card & Site Credit

Reference times above for details


Mailed Check

5–7 business days




We agree to refund the purchase price in the circumstances of a breach of the Authorship Warranty set out below. Apart from that, neither the Consignor nor we, nor any of our officers, employees or agents, are responsible for the correctness of any statement of whatever kind concerning any piece whether written or oral nor for any other errors or omissions in description or for any faults or defects in any piece. Except as stated in the Authorship Warranty below, neither the Consignor, ourselves, our officers, employees or agents, give any representation, warranty or guarantee or assume any liability of any kind in respect of any piece with regard to merchantability, fitness for particular purpose, description, size, quality, condition, attribution, authenticity, rarity, importance, medium, provenance, exhibition history, literature or historical relevance. Except as required by local law any warranty of any kind whatsoever is excluded by this paragraph.


Purchases may be subject to sales, use, excise and other tax in some jurisdictions. It is the buyer's responsibility to ascertain and pay all taxes due. Buyers claiming exemption from sales tax must have the appropriate documentation on file with From Runway With Love prior to the release of the property.


Buyers are responsible for all return shipping costs and fees. We will, at the buyer's expense, either provide packing, handling, insurance and shipping services or coordinate with shipping agents instructed by the buyer in order to facilitate such services for property returned to From Runway With Love if requested in advance by the buyer.


From Runway With Love respects copyright law and expects its users to do the same. It is the Company's policy to terminate access in appropriate circumstances of customers who repeatedly infringe or are believed to be repeatedly infringing on the rights of copyright holders.